Store Policy

Icon Swim does not allow refunds. Please refer to our returns policy and shipping policy for entire store policy details. 

Modify or cancel an order

Due to our efforts to ensure that you receive your order as quickly as possible, we are unable to cancel or make changes to your order after you have placed it with us. If we have mailed off a package, and it is returned to us (packages marked Return to sender) due to an incorrect/ undeliverable address, we will issue store credit for the net total minus the shipping fee. You will be held responsible for the initial cost of shipping the package.  

Promotions Terms and Conditions

Icon Swim, Inc reserves the right to modify or cancel a promotion at anytime without notice. 

Promotions/price adjustments can not be applied to previous orders placed. Our promotions are for our customers to be able to take advantage of that deal at the specific time the sale is promoted for, and price adjustments will not be made regardless of how close the order was placed before the sale. 

Route Shipping Protection

We offer Route Shipping Protection with all orders placed. This protection is automatically added to your cart. Route protects your package in the event your package is lost, stolen, or damaged. If Route shipping protection is manually removed from your order, Icon Swim will not be responsible for replacing or refunding any lost, stolen, or damaged packages.

When checking out, you agree that you understand and accept these terms as outlined in our store policy.

In the event you have to file a claim with Route, please use the email sent and follow instructions. The claim service will allow you to choose whether you would like a replacement or refund issued, once the claim has been investigated. 

Out of Stock Item

In the event an item ordered is unavailable, we will issue a refund for this item. Due to the influx of orders that we experience, we will be unable to notify you before the refund has been issued and the remaining items of the order have been shipped. Thank you for your understanding of this matter.

If you have an inquiry about your order, please email info@iconswim.com.

Customer Service hours:

Monday-Friday 9:00am-4:00pm (eastern standard time) 

All emails may incur a 24 business hour initial response time.